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Terms and Conditions
The contents of this page exist to explain our
company policies and to answer any
questions you may have about the way in which this company operates. If you have any specific questions regarding our company or its products and services, please contact us by E-Mail, Phone/Fax or Post as follows:
About Us Top Inks are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us.
Our Contact details:
Top Inks
10 Tressell Way,
Thorpe Astley,
Leicester,
Leicestershire
LE3 3RA
United Kingdom
Phone: 0116 282 3361
Fax: 0116 2892717
Email: see top of this screen
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and
click on any items that you wish to buy and "Add to Basket". After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy
the order. We accept most major credit card and debit card payments. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency. We
accept Visa and Mastercard, Meastro (Switch) Solo, Visa Debit. Payments are automatically debited from your card on completion of order. Backordered items are charged in advance, however if there is a substantial
delay (longer then 7 days) we will contact you and ask if you would like a full refund. You may send your credit card information via phone, fax, Post. In addition to providing Secure 128 bit Encrypted transactions
for the major credit / debit cards we also accept payment via PayPal and Nochex, Cheques or Postal Orders Select the relevant option on the checkout screen and the transaction will complete automatically by
transferring you to the selected payment option / provider for order completion.
SCHOOLS / LOCAL AUTHORITY ACCOUNTS ETC, We, offer standard 30-day accounts for Educational
Institutes and Government bodies, simply fax your purchase order to us on FAX: (0116) 2892717 - For further information please call our sales team Tel: (0116) 2997906 We are established preferred suppliers to many
education authorities, we offer 30 day accounts on placement of first order. Please call (0116) 2997906 for more information.
Shipping And Handling SHIPPING AND HANDLING
Standard shipping and handling is provided to UK destinations via the Royal Mail or our
appointed couriers please allow a minimum of 2-3 Days for delivery (5-7 Days for Economy Delivery) .
The Royal Mail aim to deliver First Class Post the next Day (excluding Sundays, Public
Holidays and peak periods such as Christmas). Deliveries are calculated on a weight and order value basis, so actual shipping costs may vary for each order. Special Delivery (next working day) is available from just
£7.50p for stock items that are required urgently, next day delivery can only be fulfilled for orders placed before 3pm and is subject to stock availability. This service is only available for smaller items that are
shipped from stock, please confirm by telephone before selecting this shipping option, Non-EU delivery or delivery by courier is available at an extra cost (please phone to confirm price). The delivery of bulk
orders within the U.K is provided by courier at cost (bulk means orders too large or heavy for Royal Mail first class post), delivery times will be confirmed when the order is processed.
NOTES:A postal insurance charge may be payable with some alternative payment systems.
INTERNATIONAL PARCEL UNINSURED SERVICE
We do not accept liability for items lost using this service. The onus is on the customer
(you) to claim compensation back from the delivery company. We will endeavour to assist your claim in any way possible, including providing proof of posting where required.
Delivery Schedule UK Orders We despatch
all EXPRESS DELIVERY orders received before 3pm the same day You will normally receive your order within 2 business days . ECONOMY DELIVERY orders are despatched within 5 to 7 working days for delivery.
International orders are generally received in under 7 days. All. orders are subject to stock availability our stock availability is 95%+.
Back Orders If your item is not in stock, we will back order for you. You will always be
contacted with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click
the exempt button to reduce VAT to zero .
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our
computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction, all of our products come with a 30 day no quibble guarantee
subject to limited liability as follows:Disclaimer and Limitation of Liability as to Products sold all of
TOPINKS.CO.UK's products are guaranteed against defects for 30 days from the date of the invoice. Except as expressly stated herein, TOPINKS.CO.UK makes no representations or warranties, either express or implied, of any kind with respect to products sold on the TopInks.co.uk.co.uk website. Except as expressly stated herein, TOPINKS.CO.UK expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to TOPINKS.CO.UK arising from any product sold on the TopInks.co.uk.co.uk website shall be the price of the product ordered. In no event shall TOPINKS.CO.UK, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.Disclaimer and Limitation of Liability as to the TopInks.co.uk.co.uk Website The TOPINKS.CO.UK website and the materials therein are provided "as is". TOPINKS.CO.UK makes no representations or warranties, either express or implied, of any kind with respect to the TopInks.co.uk.co.uk website, its operations, contents, information, materials. TOPINKS.CO.UK expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that TOPINKS.CO.UK, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the TopInks.co.uk website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
Due to the nature of the product and the differing degrees of competence required to
perform a successful refill we offer no guarantees as to the performance of DIY refills. We do not recommend the use of DIY refill products on machines or equipment under manufacturers warranty or equipment on loan
/ lease or hire or for use in commercial environments. Customers who choose to use these products on such equipment do so entirely at their own risk. In no event shall
TOPINKS.CO.UK, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to products sold. We highly recommend the replacement of OEM drum units with third party (compatible) drum units when using aftermarket (compatible) toner products, this will ensure optimal performance, compatibility and longevity of both drums and toner cartridges.
Our Right of Cancellation If for reasons beyond our reasonable control, including but not
limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the
goods are delivered by giving notice to you. We shall promptly repay to you any sums paid by you or on your behalf under or in relation the agreement. We shall not be liable for any other loss or damage whatever
arising from such cancellation.
Returns Policy
We will issue a refund for any unopened item returned to us in a condition fit for resale
within 7 days, the 7 days begin from the day you received your order. Faulty items we will issue a refund or replacement for faulty items, items must be returned to us within 30 days of purchase. Please contact us
for a returns number by email before returning your item.
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